my name is Christian Vatter. I live in Berlin and run Rlevance, a marketing consultancy.
As a creative problem solver, I help my clients connect better with customers. As a systemic thinker, I integrate a wide range of marketing disciplines like Brand, Communication, and Touchpoint / Service / Customer Experience.
I have strong skills in qualitative research, project/process design, human-centered design, design management, and running management workshops.
I worked in 8 countries and 30 different industries. I got to know 60 different organizations and their unique challenges. I served clients from small innovative startups to big brands like Mercedes-Benz, Vodafone, Microsoft, Google, Swisscom, or the City of Melbourne.
Topics I offer (as sprint, workshop, speaker, training, or coaching):
– Vision quests for management
– Customer research tools & processes
– Customer journey mapping
– Brand positioning / brand strategy
– Customer experience strategy
– Experience / service branding
– Retail design / space design strategy
– Customer centric organizations